Industry: Insurance
Service: 24/7 Managed Security Services
Location: North America
Organization Type: Private
Employees: 501-1,000
Dedicated IT Staff: 7
Needs And Requirements:
As a prominent insurance company in North America, the client recognized the critical importance of implementing a robust cybersecurity strategy. Their primary objectives included protecting sensitive customer data, managing complex IT environments, and ensuring compliance with stringent regulations. Seeking to address these challenges, they opted for 24/7 Managed Security Services, leveraging advanced Microsoft security tools.
Main Challenges:
Managing Constantly Evolving Cyber Threats: Staying abreast of rapidly evolving cyber threats posed a significant challenge, requiring a solution capable of adapting to emerging techniques and strategies.
Protection of Sensitive Customer Data: Handling vast amounts of sensitive customer data, including financial and medical information, necessitated a service capable of swiftly detecting and responding to unauthorized access attempts to mitigate the risks of data breaches.
Gaining Visibility on Complex IT Environments: Dealing with legacy systems, third-party applications, and external partnerships demanded a cybersecurity partner with diverse competencies to monitor the entire infrastructure, identify vulnerabilities, and respond rapidly to security incidents.
Compliance with Stringent Regulations: Ensuring compliance with strict regulations regarding data protection, privacy, and overall compliance was imperative for the insurance company.
Preventing and Monitoring Internal Threats: Internal threats, whether intentional or accidental, posed a significant risk. The client sought a managed service to monitor internal user activities, detect suspicious behaviors, and intervene quickly in the event of internal threats.
Solution:
24/7 Managed Security Services: Led by Hitachi Cyber, a customized plan based on the MITRE ATT&CK framework has been implemented. Microsoft Sentinel was used to enhance security monitoring and adaptation practices. The customer’s Azure subscription configurations and Defender for Endpoint were thoroughly reviewed to maximize protection. Additionally, RACI matrices and escalation grids were developed and tested to clearly define roles and responsibilities. Hitachi Cyber activated custom alert rules, including monitoring for legacy systems, providing continuous 24×7 surveillance. Dedicated expert Security Operations Center analysts now manage comprehensive event triage, analysis, and reporting.
Outcomes:
The implementation of 24/7 Managed Security Services by Hitachi Cyber has empowered the insurance company to proactively address the dynamic nature of digital threats. The personalized approach, leveraging Microsoft security tools, ensures continuous protection against potential cyberattacks. The collaboration between the client and Hitachi Cyber serves as a model for a proactive and adaptive cybersecurity strategy in the face of evolving threats.
Next Steps:
Moving forward, the client and Hitachi Cyber will continue to collaborate for ongoing enhancements and adaptations to the cybersecurity strategy. Continuous monitoring, regular reviews, and proactive adjustments will be crucial to staying ahead of evolving threats. Additionally, the partnership will explore further optimization of Microsoft Sentinel and Defender for Endpoint capabilities to ensure the highest level of cybersecurity protection.
