Industry: Manufacturing & Distribution
Location: EMEA
Organization Type: Private
Employees: 5,001-10,000
Needs And Requirements:
The client required a robust, around-the-clock cybersecurity operations capability to monitor, detect, and respond to threats across its global IT environment. Additionally, the organization sought specialized expertise to manage and optimize its Google SecOps platform, ensuring efficient log ingestion, high-fidelity detection content, and mature automation playbooks. The goal was to enhance detection accuracy, accelerate incident response, and align security operations with best-in-class SOC practices.
Main Challenges:
Limited Operational Continuity: The client needed a seamless transition to a managed SOC model without service interruption, while ensuring complete knowledge transfer and alignment of security procedures.
Fragmented Security Operations: Existing SOC activities were decentralized, leading to inconsistent detection coverage, response times, and incident handling processes across regions.
Under-optimized SIEM/SOAR Environment: The Google SecOps (Chronicle and SOAR) platform required configuration review, content tuning, and playbook development to achieve full operational maturity.
Solution:
24/7 Managed Security Services: Hitachi Cyber executed a structured onboarding process to ensure a smooth transition of SOC services. The initiative began with a formal project kickoff, role alignment, and access validation, followed by team onboarding and due diligence activities.
Through shadow and reverse-shadow phases, Hitachi Cyber gradually assumed full operational control of SOC functions, including 24x7x365 monitoring, incident triage, threat hunting, and response support. Governance models and escalation procedures were formalized to ensure consistent reporting and communication.
Architecture Security: Parallel to SOC onboarding, Hitachi Cyber conducted an in-depth gap assessment of the Google SecOps platform, reviewing log ingestion pipelines, detection content, playbook automation, and threat intelligence integration.
A detailed roadmap was produced to guide remediation and continuous improvement efforts.
Post go-live, Hitachi Cyber assumed full responsibility for platform management — developing new use cases mapped to MITRE ATT&CK, enhancing automation through SOAR playbooks, and maintaining platform health through continuous monitoring, parser validation, and capacity assessments.
Outcomes:
The engagement resulted in a fully operational global SOC, delivering 24×7 monitoring and incident response capabilities aligned with the client’s security strategy. The Google SecOps environment achieved optimized detection coverage, reduced false positives, and improved automation maturity.
The client gained unified visibility across its global IT infrastructure, strengthened its cyber defense posture, and established a framework for continuous improvement supported by regular governance reviews and performance reporting.
Next Steps:
The partnership includes ongoing SOC operations, continuous use case and playbook enhancement, and periodic breach simulation exercises. Bi-annual red team and blue team simulations are conducted to validate detection, response, and escalation readiness, ensuring the SOC remains resilient against evolving threat landscapes.
