Virtual DPO Support for a Global Manufacturing Conglomerate in the APAC Region

Needs And Requirements:

The client, a major multinational conglomerate, required the implementation of robust control measures to ensure compliance with applicable regulatory frameworks governing the protection of personal data and privacy. This need arose from the sensitive and personal nature of the data the company collects and processes as part of its operations.

Recognizing the complexity and criticality of maintaining ongoing compliance in a rapidly evolving regulatory landscape, the client sought to leverage the specialized expertise of Hitachi Cyber’s Virtual Data Protection Officer (vDPO) team. The objective was to establish a structured, sustainable, and risk-informed compliance program aligned with the requirements of relevant data protection legislation.

Main Challenges:

Complex and Interconnected Technology Infrastructure: As a multinational manufacturing organization, the client operates a vast and intricate network of industrial systems, production facilities, and enterprise applications, increasing the risk of cyber threats.

Third-Party and Supply Chain Security Risks: Given the client’s reliance on a global network of suppliers, distributors, and logistics partners, securing third-party integrations and data exchanges is critical.

Compliance with Regulatory Requirements: Operating in multiple jurisdictions exposes the client to a broad and evolving array of data protection and cybersecurity regulations. Ensuring compliance with diverse legal frameworks requires specialized knowledge, continuous monitoring, and coordinated implementation of governance and control measures.

Solution:

Hitachi Cyber deployed a dedicated Virtual Data Protection Officer (vDPO) team to support the client in meeting its legal obligation to appoint a Data Protection Officer, in accordance with applicable data protection legislation. The vDPO team played a central role in guiding the implementation and continuous enhancement of the client’s data protection compliance program.

As part of the engagement, Hitachi Cyber developed and executed a comprehensive action plan, providing ongoing support in the management of compliance activities. This included the identification of personal data processing activities, and the development, review, and maintenance of key documentation required to demonstrate organizational compliance.

To ensure transparency and regulatory alignment, the vDPO team maintained up-to-date records of the client’s personal data processing activities in its capacities as both controller and processor. This was supported by the provision of tailored templates and best-practice guidance to facilitate ongoing documentation efforts.

In addition, Hitachi Cyber delivered targeted training and awareness programs to enhance employee understanding of data protection responsibilities. The team also reviewed, drafted, and updated a range of privacy and data protection policies and procedures, and conducted Data Protection Impact Assessments (DPIAs) where necessary to evaluate and mitigate potential risks.

Outcomes:

The engagement with Hitachi Cyber’s vDPO team resulted in the successful implementation of a comprehensive and sustainable data protection compliance framework. All planned activities were delivered on schedule and in alignment with regulatory expectations, ensuring that the client met its obligations under applicable data protection legislation.

Through expert guidance, structured support, and ongoing collaboration, the client achieved a clear understanding of its data processing landscape, reinforced its internal data governance practices, and significantly reduced compliance risks. The delivery of targeted training and updated policies also contributed to an elevated level of awareness and accountability across the organization.

Next Steps:

Following the successful completion of the initial engagement, the client expressed a strong interest in continuing the partnership with Hitachi Cyber for future mandates. Plans are underway to further enhance data protection maturity through periodic reviews, advanced risk assessments, and ongoing staff training initiatives.